Privacy Policy

MadCreative ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Information you provide

• Account data: name, email address, password, and profile information when you register
• Organization data: organization name, brand name, team member details
• Content: concepts, briefs, comments, creative assets, and other content you create through the Service
• Payment data: billing information processed through our third-party payment processor (we do not store full card numbers)
• Communications: messages you send to us or through the Service

Information collected automatically

• Usage data: pages visited, features used, clicks, and interaction patterns
• Device data: browser type, operating system, IP address, device identifiers
• Cookies: session cookies for authentication and preference cookies for settings

Third-party integrations

• Google OAuth: we receive your name, email, and profile picture when you sign in with Google
• Northbeam: if connected, we receive ad performance metrics (spend, ROAS, revenue) for your ad accounts
• Slack: if connected, we send notifications to your chosen Slack channels

2. How We Use Your Information

• Provide, maintain, and improve the Service
• Authenticate your identity and manage your account
• Process transactions and send billing-related communications
• Send product updates, security alerts, and support messages
• Analyze usage patterns to improve the Service
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: companies that help us operate the Service (hosting, analytics, payment processing)
• Your organization: other members of your organization can see your profile, comments, and contributions
• Legal requirements: when required by law, subpoena, or to protect our rights
• Business transfers: in connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account or organization, we delete your data within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent at any time

To exercise these rights, contact us at privacy@madtsuki.io.

7. Cookies

We use essential cookies for authentication (session tokens, org selection) and optional analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

8. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable law.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance.

11. Contact

For privacy-related questions or requests, contact us at privacy@madtsuki.io.